Shipping policy

Last updated: April 2026

This Shipping Policy explains how we deliver your orders. By placing an order on alayaselect.com, you agree to the terms below.

Shipping Charges

Free shipping on all prepaid and COD orders above ₹1,499 within India.
A flat shipping fee of ₹99 applies on orders below ₹1,499.
Free shipping is automatically applied at checkout — no code required.

Delivery Timelines

We aim to dispatch all orders within 24–48 hours of order confirmation. Estimated delivery times after dispatch:

Metro cities (Delhi NCR, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad): 3–5 business days
Tier 2 & Tier 3 cities: 5–7 business days
Remote areas, Jammu & Kashmir, North-East India: 7–10 business days

Orders placed before 2:00 PM IST on business days are processed the same day. Orders placed after 2:00 PM IST, on weekends, or on public holidays are processed the next business day.

These timelines are estimates and may vary due to courier delays, weather conditions, civil disturbances, or events beyond our reasonable control (force majeure events).

Order Tracking

Once your order is dispatched, you will receive a tracking link via:

SMS to your registered mobile number
Email to your registered email address
WhatsApp message (where applicable)

You can also reach our customer care team for tracking assistance.

Shipping Partners

We ship across India through reputed logistics partners including Delhivery, Bluedart, Shiprocket, DTDC, and others. The courier assigned depends on your delivery PIN code.

Country of Origin

All products are Made in India.

Undeliverable Packages

If a package is returned to us due to:

Incorrect or incomplete address provided at checkout
Multiple unsuccessful delivery attempts (typically 3 attempts by the courier)
Refused delivery at the doorstep
Customer being unreachable on the registered phone number

...we will contact you to confirm a new delivery address. Re-shipping charges of ₹99 will apply for the second delivery attempt.

International Shipping

We currently ship within India only. International shipping will be launched in the future.

Force Majeure

We shall not be liable for any failure or delay in delivery caused by events beyond our reasonable control, including but not limited to natural disasters, government restrictions, transportation strikes, civil disturbances, pandemics, or courier service disruptions.