Terms of service

Last updated: April 2026

These Terms of Service ("Terms") govern your access to and use of alayaselect.com (the "Website") and your purchase of any products from us. By accessing or using the Website, you agree to be bound by these Terms.

This Website is owned and operated by Cosmo Brands Private Limited, a company incorporated under the Companies Act, 2013, and is published in accordance with the Information Technology Act, 2000, the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020.

1. Seller Information

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, the following information is disclosed:

Legal Entity Name: Cosmo Brands Private Limited
Brand Name: Alaya Select
Registered Office Address: Plot No. 883, Phase 5, Udyog Vihar, Gurugram, Haryana – 122015
GSTIN: 06AALCC0640A1ZB
Email: hello@alayaselect.com
WhatsApp: +91-8168130301
Customer Care Hours: Monday to Saturday, 10:30 AM – 8:00 PM IST
Country of Origin of Products: India
Grievance Officer: Details under Section 14

2. Eligibility

You must be at least 18 years of age to make a purchase on this Website. By using this Website, you represent and warrant that:

You are 18 years or older
You have the legal capacity to enter into a binding contract
All information you provide is true, accurate, and complete

3. Products & Pricing

All products listed on the Website are subject to availability
We make every effort to display product colours, designs, and details accurately. However, slight variations may occur due to screen calibration, lighting, and photography
All prices are listed in Indian Rupees (₹) and are inclusive of all applicable taxes (GST) unless otherwise stated
We reserve the right to modify product prices, descriptions, and availability at any time without prior notice
In case of pricing errors or inventory mismatches, we reserve the right to cancel the order and issue a full refund

4. Country of Origin

All products sold on alayaselect.com are Made in India.

5. Orders & Acceptance

Placing an order constitutes an offer to purchase, which we may accept or reject at our sole discretion
An order is confirmed only when you receive an order confirmation email/SMS from us
We reserve the right to cancel any order due to:
- Stock unavailability
- Pricing or product description errors
- Suspected fraudulent or unauthorised activity
- Inability to verify shipping or contact information
- Violation of these Terms

In the case of order cancellation, any amount paid will be refunded to the original payment method within 5–7 business days.

6. Payment

We accept payments through credit/debit cards (Visa, Mastercard, RuPay, American Express), UPI, net banking, digital wallets, and Cash on Delivery (where available)
All payments are processed through secure, PCI-DSS compliant third-party payment gateways
We do not store your payment card information on our servers
COD orders may be subject to verification calls or messages prior to dispatch
All transactions are subject to applicable Goods and Services Tax (GST)

7. Tax Invoice & GST

A tax invoice will be sent to your registered email address upon dispatch of your order
The invoice will display our GSTIN, HSN codes, place of supply, applicable GST breakdown (CGST, SGST/IGST), and total amount
Customers are responsible for providing accurate billing information for GST purposes

8. Shipping & Delivery

For detailed information on shipping charges, timelines, and tracking, please refer to our Shipping Policy.

9. Returns & Refunds

For detailed information on returns, refunds, and exchanges, please refer to our Refund Policy.

10. Discount Codes & Promotional Offers

Discount codes (e.g., WELCOME10) cannot be combined with other ongoing offers unless explicitly stated
Promotional offers are valid for a limited period and may be modified or withdrawn at our discretion without prior notice
Discount codes are subject to minimum order requirements as specified at the time of issue
Each customer is eligible for the first-order discount (WELCOME10) only once
We reserve the right to disqualify any user found misusing or attempting to misuse promotional codes

11. Intellectual Property Rights

All content on this Website — including but not limited to product images, designs, logos, brand names, text, graphics, photographs, illustrations, and the overall layout — is the exclusive property of Cosmo Brands Private Limited or its licensors and is protected under Indian copyright, trademark, and intellectual property laws.

You may not, without our prior written consent:

Copy, reproduce, distribute, or transmit any content from the Website
Use our brand name, logo, designs, or trademarks for commercial purposes
Scrape, download, or extract product images for resale or redistribution
Create derivative works based on our content

Unauthorised use will result in legal action under the Copyright Act, 1957 and the Trademarks Act, 1999.

12. User Conduct

When using our Website, you agree to:

Provide accurate, current, and complete information at all times
Not engage in any fraudulent, illegal, or unauthorised activity
Not misuse promotional codes, gift cards, or referral programmes
Not interfere with the proper functioning of the Website
Not attempt to gain unauthorised access to any part of the Website or our systems
Not transmit viruses, malware, or any harmful code

We reserve the right to suspend, terminate, or restrict access to any user found violating these Terms or applicable laws.

13. Limitation of Liability

To the maximum extent permitted under Indian law:

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or products
Our total aggregate liability for any claim arising out of or relating to a product shall not exceed the amount you paid for that product
We shall not be liable for delays or failures caused by force majeure events, including natural disasters, government actions, courier disruptions, pandemics, or any other circumstances beyond our reasonable control
We do not warrant that the Website will be uninterrupted, error-free, or free from viruses or other harmful components

14. Grievance Redressal

In compliance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, we have appointed a Grievance Officer:

Grievance Officer
Name: Jatin Grover
Email: J@cosmobrands.in
Phone: +91-8448863937
Address: Plot No. 883, Phase 5, Udyog Vihar, Gurugram, Haryana – 122015

The Grievance Officer will acknowledge complaints within 48 hours and resolve them within 30 days of receipt.

15. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts in Gurugram, Haryana, India.

16. Indemnity

You agree to indemnify and hold harmless Cosmo Brands Private Limited, its directors, employees, agents, and partners from any claims, damages, losses, liabilities, or expenses (including reasonable legal fees) arising from your violation of these Terms, your misuse of the Website, or your infringement of any third-party rights.

17. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

18. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with the "Last updated" date. Continued use of the Website after changes constitutes acceptance of the updated Terms.

19. Contact Us

For any questions about these Terms:

Email: hello@alayaselect.com
WhatsApp: +91-8168130301
Customer Care Hours: Monday to Saturday, 10:30 AM – 8:00 PM IST

Cosmo Brands Private Limited
Plot No. 883, Phase 5, Udyog Vihar, Gurugram, Haryana – 122015
GSTIN: 06AALCC0640A1ZB
CIN: [Add your CIN number from MCA records]